The customer was facing high production pressure and urgently needed to solve the efficiency problem of installation and operation. Gosunm arranged engineers to install the mask production and packaging line on site and provide technical training and guidance, so that the mask production and packaging line could be put into production as soon as possible. In order to ensure that on-site problems can be effectively solved in the shortest possible time, our engineers developed targeted technical solutions by understanding the customer's equipment configuration and production process in detail, and immediately set off to the customer's site.
Smooth development of on-site service
After arriving in the United States, the engineer first had a detailed communication with the customer's production team to understand the situation of the equipment production site. After a preliminary inspection, the engineer assembled and tested the connection between the transmission part of the mechanical system and the material conveying system to avoid occasional jams in the material conveying system, which would cause the speed and accuracy of mask packaging to decrease, thereby affecting the efficiency of the entire production process.
First, the equipment was thoroughly cleaned to eliminate the jamming problem caused by material residue. Then, the engineer lubricated the friction parts of the transmission system and made necessary adjustments and calibrations to the drive motor. Finally, the engineer performed precision debugging on the automatic detection system to ensure that each mask can be accurately packaged.
Results and customer feedback
After several hours of intense debugging and maintenance, the engineers successfully restored the normal operation of the equipment. After a series of quality tests and production verification, the flat mask production line at the customer's site resumed stable operation. The efficiency of the mask packaging line has been significantly improved, and the production rhythm has returned to the expected level.
The customer highly praised the professional ability of our company's engineers. The person in charge of the customer said: "In this after-sales service, our company's engineers not only responded to our needs quickly, but also helped us solve the problems in production through solid technical skills and professional service attitude. This service not only improved our production efficiency, but also gave us greater confidence in the operational stability of the equipment.''
Continuous technical support and cooperation
This after-sales service is not only a successful technical support, but also a further deepening of the cooperative relationship between our company and customers. The engineer not only solved the current problem on site, but also provided customers with daily maintenance and maintenance suggestions for the equipment to ensure that the production line can operate stably in the long term in the future. At the same time, the customer said that it will continue to deepen cooperation with our company and plans to introduce more advanced equipment and technical services provided by our company in future projects.
Our company always adheres to customer demand-oriented and continuously improves the level of after-sales service. It not only provides customers with high-quality automated mask production equipment, but also provides customers with comprehensive technical support and service guarantees. Through this after-sales service for American customers, we once again proved that in the global market, we not only have leading technical advantages, but also a strong after-sales service team, providing customers with more comprehensive solutions.
With the acceleration of globalization, gosunm continues to expand its international market, especially in North America. Through this after-sales service, the engineers not only demonstrated their outstanding professional skills, but also contributed to the enhancement of our company's reputation in the international market. In the future, we will continue to strengthen the construction of the technical service team, strive to provide more efficient and reliable after-sales guarantee for global customers, and help customers achieve dual improvement in production efficiency and equipment quality.
Post time: 2025-02-27 14:23:04
- Previous:
- Next: Gosunm Wishes Everyone A Merry Christmas!
Privacy settings