FAQS

FAQ

FREQUENTLY ASKED QUESTIONS

How long we will get the machine?

Delivery time depend on machine model, standard machine normally can shipping out within 5-10days, special machine up to our PI confirmed delivery date. And after shipping you just need wait the ship container arrived to you.

How about the installation? Do you have after-sale service?

We will send professional technician to your company to install the machine and train your staff until they could operate the machine independently. 

How long is the warranty period ?

Perfect after-sales service, one year machine warranty, free replacement of accessories.

Do you test all your goods before delivery?

CE certified products, And before leaving the factory, all machines must be debugged with materials to reach the normal trial production status.

Can I do a letter of credit?

Re-determine according to different countries and different bank credits.

What services can we provide?

Accepted Delivery Terms: FOB,CFR,CIF,EXW,CIP;
Accepted Payment Currency: USD,EUR,CNY;
Accepted Payment Type: T/T,L/C,D/P D/A,Cash;
Language Spoken: English,Chinese,Spanish,Arabic,Russian

How about the heat dissipation requirements of the machine?

No need to pay special attention to heat dissipation requirements. Our driver has already cooled high-temperature components during structural design.

How many people are needed to operate the mask machine?

Normally, one person operates one machine. After debugging, one person can also operate two machines.

How many people are needed to maintain and clean the machine? How long will it take?

Follow the maintenance instructions, usually every half a month, regular cleaning of debris, shutdown and rest, and lubricating oil. One person can complete the cleaning work, within half an hour.

Is there any setting to prevent the mask from running off?

The machine can be equipped with a correcting guiding machine and a tension controller, which can prevent non-woven fabrics and other materials from deviating during production.

What is the voltage requirement?

It can be adjusted according to local voltage conditions. Conventional is 220V, single-phase electricity. Civil electricity is sufficient.

How many servo motors are there? How to control the ear loop welding machine? Is the servo motor brand stable? How long does it break down?

The mask machine is equipment. The key configurations that affect performance and stability are transmission parts, precision machined parts, material hardness strength, assembly accuracy, and the design of key structural parts and the experience of assembly workers. Such as guide wheels, injection mechanism, clamping jaws, jigs, buffer devices, etc. Another key configuration is a material detection device for protection and quality assurance. Standard parts such as motors and cylinders are not the key to affecting equipment performance. The electrical configurations we use are all collocations that have been verified to perform well after batch use.

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